Exchange and return policies

Each piece of jewelery in our collections is made by hand, which means that sometimes some jewelery may present small variations from one another.

It is important to us that you have a good shopping experience and that is why we abide by the rights of consumer law.
In the event that your product presents a manufacturing fault, we will fix it at no additional cost within a maximum period of 3 months from the date of purchase, after that period we reserve the right not to fix or charge for the fix according to the state in that the jewel is found (we are not responsible for a product that has been misused or is in poor condition; broken chains due to inadequate force, broken or shattered stones due to blows and marks generated on the metal surface)

At Joyas Catalina Salinas we do not make returns for a change of opinion regarding the product, but we offer an exchange for another jewel of the same or higher value (paying the difference) within a maximum period of 14 days from when you received your purchase, as long as the Product has not been used and is in its original packaging.

*The shipping cost to make any change or return must be paid by the customer.

*Jewelry made to order, personalized or purchased at a discount are not eligible for exchange.

In order to make any change mentioned above, the client must send an email to catalinasalinas.joyeria@gmail.com and we will contact you to find the best solution to your problem.